Return & Refund Policy
Customer satisfaction is very important to us. Due to the nature of beauty, skincare, and personal care products, returns are subject to the conditions below.
Return Eligibility
A return request may be considered if:
- The wrong product was delivered.
- The product arrived damaged or defective.
- The product has a verified manufacturing defect.
- The delivered product materially differs from the product ordered.
Return Conditions
- Return requests should be submitted within 3 days of receiving the order.
- Products must be unused and, where applicable, unopened.
- Original packaging, seals, labels, and accessories should be retained.
- Photos or videos may be requested to verify the reported issue.
Beauty & Personal Care Products
For hygiene and safety reasons, opened or used cosmetics, skincare, personal care, and beauty products may generally not be eligible for return unless the product is defective, damaged, or incorrectly supplied.
Refunds
- Refunds are processed after the returned product has been received and inspected.
- Approved refunds are generally processed within 5–10 business days, depending on the applicable payment method and financial institution.
- Original shipping charges may be non-refundable unless the return resulted from an error on our side.
Exchange Policy
Eligible products may be exchanged subject to product availability and return conditions.
Non-Returnable Products
Returns may not be accepted for:
- Opened or used beauty products.
- Opened cosmetics or skincare products.
- Products with removed or damaged safety seals.
- Products damaged through misuse or improper handling.
- Products returned without original packaging.
- Personal hygiene products that have been opened or used.
